Dot Com InventionsWelcome to Dot Com Inventions, your trusted partner for Web Development and Digital Marketing solutions. We strive to provide high-quality services and ensure your satisfaction with every project. However, we understand that circumstances may arise where you may need to request a refund. This Refund Policy outlines our guidelines and procedures for refund requests.
1. Eligibility for Refunds
Refunds may be granted under the following circumstances:
Dissatisfaction with Service: If you are not satisfied with the quality of our services or the results delivered, you may request a refund.
Service Discontinuation: In the event that we are unable to complete the agreed-upon services due to unforeseen circumstances or technical issues on our end, you may be eligible for a refund.
Overpayment: If you have been charged incorrectly or overpaid for our services, you may request a refund for the excess amount.
2. Refund Process
To request a refund, please follow these steps:
Contact Us: Send an email to our customer support team at [email protected] within 10 days of the completion of the project or service delivery. Please include your name, contact information, project details, and reason for the refund request.
Evaluation: Once we receive your refund request, our team will review the details and assess your eligibility for a refund based on our refund policy.
Resolution: We will communicate with you regarding the status of your refund request and provide updates on the process. If your request is approved, we will initiate the refund within a reasonable timeframe.
3. Refund Exceptions
Please note the following exceptions to our refund policy:
Custom Projects: Refunds may not be available for custom projects or services that require significant time and resources to complete, as these projects are tailored to your specific requirements.
Third-Party Expenses: We may deduct any third-party expenses incurred during the project, such as domain registration fees or advertising costs, from the refund amount.
No-Show: If you fail to provide necessary information or feedback required for the completion of the project, you may not be eligible for a refund.
4. Contact Us
If you have any questions or concerns about our Refund Policy or would like to request a refund, please contact us at [email protected]. Our customer support team is here to assist you and address any issues you may have.
5. Changes to This Refund Policy
We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Please review this policy periodically for updates.
Thank you for choosing Dot Com Inventions. We appreciate your business and are committed to providing you with exceptional service and support.